Router placed in best possible position. Cannot speak to anyone direct or even on chat so thought I’d give the community a go. Stay safe online. I upgraded my set up and it is showing a poor Wi-Fi in an area of my house. on 01-07-2023 18:05. Have replied to your PM and awaiting your response. Hi I've been upgraded to Volt but can't see anything on my broadband account on the app, its just a blank page. Wow, so basically I will be charged up to £10 a month on top of the £110 I am already paying for basic broadband, basic TV package and a phoneline I can not use! Time to switch providers!! Please see message 2 on the following <<< pinned post >>> which details how to request the wifi pods. I have the 1gb package, I have run the speed test which confirmed the. I know I need at least one additional wifi pod but there seems to be no menu option that lets me order one. Am on 1GB, very weak signal in partners office and constantly disconnecting. Looking from our end, we can see that you have already contacted the team about ordering some pods for your home. Sorry to hear that you've been unable to order your pod via connect app. Manage Your Account. Networking and WiFi. Certainly a pod can help with this. On several occasions I have called virgin media to order a wifi pod, to then be told exactly what I want to hear that the tracking details will be emailed to me within 4 hours. I have spent an hour looking through the VM website and I can - 5149114. The app does not allow me to scan in the bedroom as it does not pick up the wifi at all. Apologies for the delay in responding. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. If the scan picks up that you need a pod it will allow you to order some. SpeedQuickStart, set up and connections. I know I have. Please can you try using the Connect app again to perform the Home Scan in the area where the signal is low(est) by performing the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. Did you take out Wi-Fi Max. John. Tap Order a WiFi Booster if an option. SpeedWait 2 mintues for Scan. Hi Please see message 2 on the following <<< pinned post >>> which details how to request the wifi podsHey steff_c Thanks for your post here, sorry to see your pod is partially covering your signal, this is definitely a case where we need to add one more to get this issue sorted. Plus, No way to access to customer support thru phone, or live chat. These are all described as "Great" with a green circle, and don't give me the option of ordering a WiFi pod. Please let us know if you need any further help and we will be happy to assist. The only problem is duri. Welcome back to our community forums and sorry to hear you have been unable to reach our team to order a WIFI pod. However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod (s). WiFi Pods and Boosters. TV on the go. My Virgin Media App. Speak soon, Nat. - 5123613 - 12 Browse Virgin Media Virgin Media CommunityIf you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. Download the Virgin Media Connect app now. You can order WiFi pods from the Virgin Media Connect app. Can I order a WiFi Pod on the Virgin Media Connect app? Yes, but only if you’re not getting download speeds of at least 20Mbps in every room. See the following page for details, including how to order online via My Virgin Media or through the Connect app. When I run the Virgin Connect scan I get 'oops, something went wrong, try again or call 0345 454 1111 etc'. Hi there @grops86, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Tap Add a room, Tap the room you're in. The VM Connect app advised to order the WiFi pods, but with no information on how to do this. · While connect to WiFi, Tap I’m ready. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. Virgin Media. My Virgin Media App. Then Start the scan again. Broadband. We stay in an old house with thick concrete walls built circa 1937. · Scan complete, Tap continue. Hub5x Poor Wifi range, how to order wifi Pods. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. Had Virgin Installed around August when they came to the area, was given a Hub5x with a 1gig package and told that modem mode would enable me to use my own kit that i wanted to run. About our help and support page. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. Hi @Tweeder786 . Happy to pick this up for you - check out the envelope in the top right hand corner for a private message from me. If you do find that you need additional pods for more signal, you can have up to 3 per account. . Add a Comment. They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bun. QuickStart, set up and connections. Just so you know pods are only free if you're on the top internet package or have a volt package (O2 and virgin package) else you have to pay for the pods. Thanks for reaching out to us. Tap Add a room, Tap the room you're in. Networking and WiFi. Account - Cable. Broadband, TV and Landline offers. Same issue as everyone else - VM connect detects the "fair" connection (27mbs download ) but there is no way to order a pod. Take control using. Networking and WiFi. . The app says I'm optimised, but I cannot find a way to order my first WiFi pod to overcome my issues. Phone. Just joined. QuickStart, set up and connections. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. Scan complete, Tap continue. Hi Im struggling to get these Wifi pods ordered, keep getting sent to different websites and then get to a deadend! can someone please help - 5174755. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. The home scan. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. on 17-06-2022 22:08. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Hi stiffers . A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. . Go on live chat on VM website and request a pod. 0 Kudos. However, I don't have any options for ordering a Pod through the app. You have to call in to order them (cant do it online) - or wait here for a VM person to respond in a day or two and they will sort the first one for you If not… you will be charged £5/month. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. • Scan complete, Tap continue. We can see you have managed to speak to the team since posting and the pod was discussed, we trust everything was covered during the call. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Am on 1GB, very weak signal in partners office and constantly disconnecting. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. If you need any further help after doing this, let us know. Seems to be a common problem. Go to solution. Networking and WiFi. Can someone help me order them? The page says they are out of stock, but can see people are getting them in other posts on hereAs long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. Networking and. Wifi pod issues in Networking and WiFi yesterday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods in Speed Friday; Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi FridayWe recently had our Hub 5 installed by Virgin. Add a Comment. Our new WiFi Max service allows you to have up to 3 pods. Hmm. I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. I have a volt M200 package. can you please advise how I get a Wifi Pod . I will send a private message - watch out for the purple envelope. Hey , Welcome to the community and thanks for taking the time to post your issue on the forums. If you which to go through the diagnostic process for this, I will send you a private message so that we can do this. Do: use the Connect app to run a super-intelligent WiFi home scan. Have you downloaded and used the Connect App yet? It'll test the connection in your home, detect black spots, and also help you order a. Hi. TV on the go. Please do get in touch if you require any further assistance, and we will be happy to help. I have also been told to message via the live chat on the app but no one appears to be res. This happens on 2 sides across my house so I guess I need 2 pods to keep it running smooth. Have you followed the set up instructions and troubleshooting that's detailed her. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Tap Add a room, Tap the room you're in. I would like to place the order for you so I am going to pop you over a private message to take a few more details. They are free on Volt, 1GB or Oomph bundles. Tap Start the scan. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Sorry to see you've been having difficulties in ordering the WIFI Pods via the Connect App 😔 I'll certainly be happy to help arrange this first Pod for you. Virgin Mobile. Tap Start the scan. Speed It's great to hear you're looking at having WiFi Pods. Hi @xanabutt . If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. The WiFi Max guarantee costs just £8 per month, or is free to some customers, and promises minimum download speeds of 30Mbps in every room, or a £100 bill credit. If you have no luck with the app you can call 0800 064 3850 to order. Wait 2 mintues for Scan. The hub is located towards the back of my home but I didn't have anywhere near these wireless issues when I had the SH3. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. ) he went through and ordered the pod for me, so hopefully will come through and be free. If you are using a PC/Laptop then you can just click on the little at the top right-hand side of the page to access your inbox. Hi, looking to order Wi-Fi Pod for our home not sure where or how this can be done. Previously with NTL, Virgin Net, Cabletel, Cable Online. Wait 2 mintues for Scan. QuickStart, set up and connections. We apologise for any frustration this experience may have caused. Stream from Virgin Media. I recently switched to Virgin Media broadband and had a Hub 5 installed, but am now experiencing limited WiFi coverage. However they can be chargeable depending what package you on. • View, manage and even order WiFi Pods*. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Scan complete, Tap continue. Wait 2 mintues for Scan. We've also been upgraded to Volt 500, so understand we are eligible for a free Wifi Pod. . I'm sorry to hear about the issues with the Connect App and the Wi-Fi when you're trying to scan the house. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. Signal does not reach my bedroom. As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. The mesh wifi pods now come with a speed guarantee . To check if a Pod is needed, use the Connect App to do a wireless scan in the property. If so, Tap Optimise. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. Check out the purple envelope in the top right hand corner for a private. • Wait 2 mintues for Scan. If I try and activate WiFiMax it tells me to run a test on VM Connect and order from there. They are free on Volt, 1GB or Oomph bundles. Tap Add a room, Tap the room you're in. It will identify the blackspots and allow you to order one Pod to start with. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. The mesh wifi pods now come with a speed guarantee . Wow, so basically I will be charged up to £10 a month on top of the £110 I am already paying for basic broadband, basic TV package and a phoneline I can not use! Time to switch providers!! Please see message 2 on the following <<< pinned post >>> which details how to request the wifi pods. Pick a category to get started. I am going to send you a private message. Easy to set up, coverage has. Tap Start the scan. The signal is great at the front of the house but very poor at the rear. My WiFi does not reach the back end of my home. Virgin Media; My Virgin Media; Shop; Help;. Tap Optimise WiFi now if an option. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. 75 MB/s)You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Subscribe to this message's RSS feed. . Can anyone help. They are free on Volt, 1GB or Oomph bundles. I know there are other posts about this on here but I'm not finding the links that some of them refer to so I'm not sure if things have changed. Further exclusions & legal stuff apply. Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. Hi My volt benefits have been applied but I cant find information on the website anywhere on how I order the Wifi Pods? Is there a way other then having to ring customer service? regards JennyIt's great to hear you're looking at having WiFi Pods. 4 rooms showed the. On several occasions I have called virgin media to order a wifi pod, to then be told exactly what I want to hear that the tracking details will be emailed to me within 4 hours. The app says it’s poor and to order one but don’t have a clue how to. 👋🏼 I'm sorry to hear about the trouble you're having when trying to order out a Wi-Fi pod. However they can be chargeable depending what package you on. To install a. The pods can only be sent out one at a time too. Tap Add a room, Tap the room you're in. Networking and WiFi. Re: Order WiFi pods. Home Phone. Complaints. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Hey Vinny66, thank you for reaching out and I am sorry you are having some issues with trying to order a pod. When I try to get a pod it seems like I an going to be charged even though I am an existing o2 customer who should be able to. To change your network name and password, go to the Broadband tab, tap the menu symbol in the top right corner and tap on WiFi networks. Tap Order a WiFi Booster if an option. Scan complete, Tap continue. I upgraded to a Hub 4 and Gig1 around 2 months ago and have just constantly been struggling to connect at the far end of my house. High up (8ft) not any. Connect App highlighted intermittent connection and slow speeds and suggested a wifi pod. Take a screen shot of the results. I presume I'm on WiFi max because my package is the 1gig volt. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Security matters. Tap Start the scan. Clicking on Chat to us now does nothing. 😞 I will assist you on this and send a private message. Hmm. The WiFi signal needs boosting upstairs. Just make sure your mobile is on the correct VM wifi network and not using any VPN's. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. Virgin Phone Switchover. Connect app informs me we have zero wifi in one bedroom and not much more in the kitchen, and suggests ordering a wifi pod. . Speed Hi BenHawkeye . WiFi Pod ordering shambles. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. In one room the wifi is intermittent and sometimes disconnects because of weak signal. on 08-05-2023 21:07. Our new WiFi Max service allows you to have up to 3 pods. Virgin Media Community. Once this has been done it will advise if a pod is needed and then will allow you to order. I am on volt package so as far I know I can have them with no extra cost. Thanks,Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. Right here we go, i have one pod already succesfully ordered after scanning on the connect app, it does a great job and really need another but scanning again doesnt give me the ordering option like before, just tells me to call so i went on to chat and had the chat transferred to Whatsapp. QuickStart, set up and connections. Did the connect App test which said the connection was slow in 2 areas so followed the link to order a Pod, but theres no order form, It - 5365944. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. Hi, WiFi doesn't reach most of my house, I'm now a Volt customer so should be able to get the WiFi pods free. TV. Then Start the scan again. Virgin TV 360. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. SpeedOur new WiFi Max service allows you to have up to 3 pods. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsIf you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). Regards. While connect to WiFi, Tap I’m ready. You can get your 1st one by signing up to WiFi max. Stream from Virgin Media. Manage Your Account. I note from other forum posts this is not an uncommon situati. Browse Virgin Media Virgin Media Community. Scan complete, Tap continue. Manage Your Account. Account - Cable. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. Tap Start the scan and then. Still having problems? You might need an intelligent WiFi Booster to give your signal, well, a boost. While connect to WiFi, Tap I’m ready. on 04-05-2023 16:40. AndChiron • 4 days ago. I've tried using the Connect App, and it finds rooms with poor connectivity, but I don't get the option to order them. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. If you can wait then wait here and a mod will help you else call CS who will order them for you. Manage Your Account. Tap Start the scan. . • View, manage and even order WiFi Pods*. Once this is done, you can add more Pods (up to a total of 3) at a later date. Tried to order wifimax pod from my account but it asks me to chat to someone. Scan complete, Tap continue. With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. Tried chat via connect app but says it's all busy and to try later. I'm going round in circles trying to get a pod online or within the My Connect app. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your household needs every day. I have spent weeks now, on the vm connect app, customer service phone calls and live chat to no avail. Scan complete, Tap continue. While connect to WiFi, Tap I’m ready. I was advised at the time to wait seven days and then order these through the My Virgin Media app but I cannot find any way to do this either in that app or elsewhere. Hello, I'm at my wits end here trying to find out how to order a WiFi pod. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection. Take control using the Connect app. We're here to help. The engineer said I needed to order three wifi pods to enable coverage in the rest of the house. I have a Volt package so should be able to get up to 3. Simply sign into My Virgin Media and you will see your orders on your account dashboard. on 17-07-2023 18:24. WiFi Pods and Boosters. I am now on the phone and moving between departments and being on hold. Reply. Reply. Re: Order Wi-Fi pods on 21-07-2022 16:00 You do have to call in to order the first one (cant do it online t- he website is borked) - or try the web-chat or whatsapp functions (that has worked for some) - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . This does not seem correct, given we are. Buy a £30 Wi-Fi Repeater from Argos or Amazon etc ! Be aware that the correct placement of the Wi-Fi Repeater is mid way between the Hub and the son's bedroom. And when I do get it to work there is no option available to order pods so I assume a 'poor' signal is not good enough to be called a blackspot. Re: Wifi Pods. Tap Optimise WiFi now if an option. Thanks, Look out for the envelope in the top right-hand corner. No setup fee. You need to do a scan on the connect app. Can I. 0 Kudos. If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. Sorry to hear of the issues with the attempts to order Wi-Fi pods. Typically, extenders are linked through a wired port using an Ethernet cable. Thanks newapollo. 0 Kudos. I've recently changed my package to a Volt package, which includes access to up to 3 Wi-Fi pods. Many thanksQuickStart, set up and connections. All the information you need to setup your first Pod or fix an. Start the Scan (do this in every room) Scan complete. Chatter and natter. This shiny new version of the app is the control unit for your WiFi that helps get your Virgin Media broadband up and running. Broadband. Tap Add a room, Tap the room you're in. Can I ask if you have been able to run checks via the app following these steps: · Tap Start the scan. The VM connect app says go to 'my virgin media' account and order a WiFi pod? The contact phone number rings out for ages. Can a kind soul pl. If the scan picks up that you need a pod it will allow you to order some. After it has done this, it suggests that you 'rescan' the room. Thanks - Steve Hi. My Virgin Media App. 3 months, 5 failed installations, wrong bundle, still no WIFI - losing my mind! in QuickStart, set up and connections 7 hours ago; Connection to Oculus 2 in Networking. WiFi pod flashing blue in Networking and WiFi an hour ago; Trouble ordering Wi-Fi pods in Networking and WiFi an hour ago; WiFi Pods, can I plug into powerstrip? in Networking and WiFi yesterday; poor wifi speed on hub 5 in Networking and WiFi Saturday; How are VM allowed to get away with providing such terrible service? in Speed Saturday Hi Virgin team, I need help ordering a Wi-Fi Pod if possible. No setup fee. I had my broadband installed on Sat March 4th. Optimisation complete, Tap Rescan room, Tap Start Scan. Account - Mobile. You cannot use a ‘purchased’ VM pods. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. (The app needs to show you get download speeds under 20Mbps to be able to order the pod ) Please try following the instructions <<< here >>>Mobile Your Account. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book. Then Start the scan again. Hello all, I've run a WiFi scan and have a result of Poor at 5mps in my home office. The app should fine tune your connection and make it stronger in your various rooms and then if yuo meet the criteria order a pod for you. 0 Kudos. Tap Add a room, Tap the room you're in. Thank you so much for your help! I've run the network diagnostics as per your instructions, and yes it shows the temperature of my Hub 3. Meet WiFi Max. Tried to call but no go there either. I'm so sorry to hear you're having a bit of trouble with Wi-Fi speeds and ordering a Wi-Fi Pod, but I'm not entirely sure what you mean when you say you're trying to activate Wi-Fi Max. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Further exclusions & legal stuff apply. Technical assistance just gets an AI that assumes there's a fault. As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. I found out there should be an isolation box. Tap Start the scan. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. · Tap Add a room, Tap the room you're in. I have the 1gb package, I have run the speed test which confirmed the. The home scan. See the following page for details, including how to order online via My Virgin Media or through the Connect app. If the Connect app is not working for you, wait here. I would like to help you with this. Check your broadband service. This promotion means you won’t pay the usual setup fee of £35. I would first recommend downloading and signing into the Virgin Media Connect App to run a check on your home. In response to Chris_W1. I have merged them now. Re: Order WiFi pods. To run the scan, simply connect to your. Speed QuickStart, set up and connections. The Virgin Media Connect app is the control unit for your WiFi that helps keep you connected, and it’s available to anyone with a Hub 3, 4, 5 or Hub 5X. I am looking to order WiFi pods as I previously had boosters from Sky that provided full coverage. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection. In 2 rooms in the house we are getting below 20mbs and in one room, we’re getting no connection. The app guides you through optimal pod placement and. Check out the do's and don'ts, in our Community FAQs. HI had virgin media installed on Saturday. Thanks for posting and welcome back to the community. I have spent house on the phone getting nowhere to order the pods.